Shipping policy
# Shipping Policy
Thank you for visiting and shopping at Furevra. The following terms and conditions constitute our Shipping Policy.
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### 1. Order Processing & Crafting Time
All of our personalized pet memorial jewelry pieces are custom-made with love and precision. Please allow **2 to 5 business days** for crafting, personalization, and careful inspection before your order is shipped.
Orders are processed Monday through Friday, excluding weekends and statutory holidays.
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### 2. Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and clearly displayed at checkout:
- **Free Standard Shipping (Orders $30.00 USD and over):** $0.00 (Estimated delivery: 7–15 business days)
- **Standard Shipping (Orders under $30.00 USD):** $4.99 (Estimated delivery: 7–15 business days)
*Note: Delivery times are estimates and may occasionally experience slight delays during peak holiday seasons or customs processing.*
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### 3. Order Tracking
Once your custom order has shipped, you will receive a Shipping Confirmation email containing your active tracking number. Please allow 24 to 48 hours for tracking details to update online.
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### ### 4. Customs, Duties, and Taxes (No Hidden Fees)
All applicable customs duties, import taxes, and tariffs are fully covered by Furevra. You will never be charged any unexpected fees upon the delivery of your package. The total price you see at checkout is the final amount you pay.
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### 5. Damaged or Lost Packages
We want your memorial piece to arrive safely. If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery at **yeyanhua2048@outlook.com** with your order number and photos of the damaged item. We will promptly arrange a replacement or solution.
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### 6. Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact our support team at **yeyanhua2048@outlook.com**.